Privacy Policy

1. Information We Collect

When you contact us through our website contact form, we collect the following information:

• Personal Information: Your name, email address, and phone number
• Service Information: Details about the plumbing or heating services you require
• Project Details: Any specific information you provide about your plumbing or heating needs
• Communication Records: Records of our communications with you regarding your inquiry

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your plumbing and heating service inquiries
• To provide quotes and estimates for our services
• To schedule appointments and service visits
• To communicate with you about your projects
• To improve our services and customer experience
• To comply with legal and regulatory requirements

3. How We Collect Your Information

EmailJS Service

Our website contact form uses EmailJS, a secure email service, to transmit your inquiries directly to Marc's Plumbing & Heating. When you submit the contact form:

• Your information is securely transmitted through EmailJS's encrypted service
• The data is sent directly to our business email address
• No information is stored on our website servers
• EmailJS processes the transmission securely and does not retain your personal data

4. Data Security

We take the security of your personal information seriously:

• Secure Transmission: All form submissions are transmitted using secure HTTPS encryption
• Email Security: We use secure email systems to protect your communications
• Access Control: Only authorized personnel have access to your personal information
• Data Protection: We implement appropriate technical and organizational measures to protect your data

5. Sharing Your Information

We respect your privacy and will never sell, rent, or share your personal information with third parties, except:

• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent
• With trusted service providers who assist us in operating our business (such as EmailJS for form processing)

6. Data Retention

We retain your personal information only as long as necessary:

• Customer inquiries and quotes: Retained for up to 2 years for business purposes
• Completed project records: Retained for up to 7 years for warranty and legal purposes
• Marketing communications: Until you opt out or withdraw consent

7. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to our use of your information for marketing purposes

8. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Third-Party Services

EmailJS

We use EmailJS to process contact form submissions. EmailJS is a reputable service that provides secure email transmission. Please review EmailJS's privacy policy at emailjs.com/legal/privacy-policy for more information about how they handle data.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

12. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: